HOUSE RULES

The House Rules are incorporated in the Conditions of Sale terms and conditions which are accessible at www.kiztopia.com.hk (the “Conditions of Sale”). All capitalized terms used and not defined herein shall have the respective meanings ascribed to them under the Conditions of Sale.

TICKETS
Each ticket admits 1 Participant and 1 Adult. Entries are for single admittance only. No exchanging of Adult is allowed.

PARTICIPANT SUPERVISION
Adult supervision is required at all times for Participants aged 12 and below.

HEALTH
All guests must be in good health before entering KIZTOPIA and comply with any public health directive as may be in force from time to time. The management reserves the right to refuse entry or remove anyone who appears to be unwell.

SAFETY
All visitors are required to adhere to all rules and restrictions as stated by KIZTOPIA staff and as stated on every facility in KIZTOPIA.

OUTFITS
As climbing, sliding, jumping and other physical activities are involved, we strongly recommend the use of long sleeves and jeans/pants to avoid potential abrasion. Due to the Covid situation, all adults and children must wear face masks in the park. The management reserves the right to refuse customers entry without masks.

SOCKS

For hygiene and safety purposes, it is mandatory for all visitors to wear socks at all times within the premises. Visitors are not to be barefoot and no shoes are allowed in the premises. The use of non-slip socks are required for all Participants under the age of 12. The management reserves the right to refuse entry if no non-slip socks are used.

Non-slip socks are available for purchase at the reception counter.

STORAGE / PERSONAL BELONGINGS
You may keep your footwear in the designated areas provided. Slippers will be provided for restroom visits.

If you choose to use any locker or storage facilities offered by us, we do not recommend storing any valuables there.

All strollers must be folded before putting into our designated storage area. No strollers / prams / travel systems are allowed in any of our play areas.

We will not be responsible for any loss or damage to property stored in any locker or storage facilities or area at our venue (whether arising from our negligence or otherwise).

NO OUTSIDE FOOD & DRINKS
To avoid any contamination and other risk exposure, outside food and beverages are strictly not allowed except for baby formulas. No food and drinks are allowed within the play areas.

CLEANLINESS
KIZTOPIA strives to keep our premises as clean and comfortable for all. We reserve the right to impose clean-up and sanitization charges for incidents such as vomiting, spillage, urine and leaks. We seek your cooperation in cleaning up after yourself or your child.

DISCIPLINE
We do not condone bullying, discriminatory and violent behaviour. Anyone who displays discriminatory or aggressive behaviour or uses harsh or abusive language within the premises will be asked to leave the premises and if the situation warrants it reported to the police.

Any damage caused to the facilities through bad, unruly behaviour or misuse of the facilities will be claimed against you. You are to use the facilities as instructed and shall in no way cause any damage to the same.

FIRST AID ASSISTANCE
In the event of any mishap or accident, please report it to the nearest staff at sight so that immediate assistance could be rendered by our certified first-aiders who are on duty.

OPENING HOURS
We reserve the right to alter our operations hours, shorten and/or halt playtime or revise the rules and regulations whenever necessary and without prior notice. We may from time to time have to close our premises (or certain areas of the premises). We will endeavour to provide you with as much notice of any such closures as possible. For the avoidance of doubt we are not obliged to compensate members for any closures.

We reserve the right to change, modify, add, or remove any of these House Rules at any given time without any prior notice.

BAD WEATHER ARRANGEMENT 
Amber or Red Rainstorm : Park remains open.

Black Rainstorm: Park opening is delayed for approximately 2 to 3 hours after the signal is lowered if issued before park opens. The park remains open if issued during park hours.

Typhoon Signal #1 and Typhoon Signal #3: Park remains open.

Typhoon Signal #8 or #9 or #10 : Park opening will be delayed for approximately 2 to 3 hours after the signal is lowered if issued before park opens. If this signal is cancelled when the park’s operation hours will be less than approximately 8 hours, the park will remain closed for the rest of the day. The park closes if issued during park hours.

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